We believe our company’s success in wastewater treatment is due in part to the fact that our principals are involved in the projects from conception through construction. For many of the projects, the principal serves as the technical leader, providing direction, reviewing the work, and assisting in decision making. MAKES typically seeks input from the client prior to setting direction rather than relying on client reviews, especially with regard to issues involving client preferences. individualized service that consistently exceeds their needs and expectations.